There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.
In this course by Jeff Toister, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with.
About LinkedIn Learning at Denison
Denison has partnered with LinkedIn Learning to provide access to thousands of online courses and learning materials for the personal and professional development of our faculty, staff and students. Visit the LinkedIn Learning MyDenison page for more details.
